Last Updated: July 1st , 2025

1. Our Commitment to Accessibility

At Fay Essentials, we are committed to making our website accessible and user-friendly for everyone. We believe wellness should be inclusive and accessible to all — regardless of ability, age, or technology. We strive to ensure that individuals with visual, hearing, cognitive, or motor impairments can access and navigate our website effectively. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and to comply with applicable U.S. accessibility regulations, such as the Americans with Disabilities Act (ADA).

2. Scope

This Accessibility Statement applies to all pages and content on fayessentials.com and all related subdomains operated by Fay Essentials. It encompasses web pages, images, videos, documents, and other content we directly control or create.

3. Key Features We Strive For

We are continually working to implement and maintain the following accessibility features across our site:

• Consistent and Intuitive Navigation: A clear layout and site structure to make finding information easy.
• Resizable Text: Text that is resizable and remains readable across different devices and screen sizes.
• Descriptive ALT Text for Images: All informative images include descriptive alternative text so that users with screen readers or those who cannot see images understand the content.
• Accessible Video Content: Video content with captions or text transcripts, where applicable, to assist users with hearing impairments or those who prefer reading.
• Screen Reader & Keyboard Compatibility: Pages designed for compatibility with screen reader software and navigation via keyboard alone, supporting users who cannot use a mouse.
• Adequate Color Contrast: A color scheme and text styling that meet or exceed recommended color contrast ratios, ensuring content is legible for users with low vision or color blindness.
• Accessible Forms: Clearly labeled form fields and controls, with instructions or error messages that are easy to identify and understand, so that forms can be used by everyone.

4. Third-Party Content

Our website may include third-party content or tools (such as embedded videos, social media widgets, or plugins) that are not fully under our control. While we work to ensure accessibility across all Fay Essentials digital assets, some third-party content may not yet meet our standards. We do not control the accessibility of these external elements and cannot guarantee their compliance. However, we welcome feedback on any challenges encountered with third-party content, so we can relay concerns or seek alternatives as needed.

5. Known Limitations & Alternatives

Despite our best efforts, we recognize that some parts of our website may not fully meet accessibility standards yet. We are actively working to identify and resolve these issues. Below is a description of known limitations and the alternatives or plans we have in place:

• PDFs and Downloadable Documents: Some older PDF documents or forms on our site may not be fully accessible (for example, lacking proper tags for screen readers). Alternative: If you have trouble accessing the content in any PDF or document, please contact us and we will promptly provide the information in an alternative format.
• Video Captions/Transcripts: Some of our video content may currently lack captions or text transcripts. Plan: We are auditing all videos and are in the process of adding closed captions or providing transcripts for any videos that need them. In the meantime, if you need assistance with understanding a video’s content, please reach out to us for support.
• Screen Reader & Keyboard Navigation: Not all site components have been thoroughly tested with screen readers or keyboard-only navigation yet. There may be sections (such as interactive widgets or menus) that do not work optimally for users relying on assistive technology. Plan: We are conducting comprehensive testing with various screen readers and keyboard navigation to identify any compatibility issues. Identified problems will be addressed as a priority.
• Color Contrast: We are verifying that all text and interface elements meet the recommended color contrast standards. It’s possible some older design elements or color combinations might not fully comply. Plan: A review of our site’s color scheme is underway. If any text or graphics are found to have insufficient contrast, we will update them to ensure readability.

 Please note: We are continuously improving, so this list may not be exhaustive. If you encounter an accessibility issue not listed above, or if any content is difficult to access, let us know. We will do our best to provide an alternative or fix the issue as soon as possible.

6. Ongoing Improvements

Accessibility is an ongoing commitment for Fay Essentials. We conduct regular accessibility reviews, using both automated testing tools and manual evaluation, to improve our website’s usability. As guidelines evolve and we receive user feedback, we are dedicated to making continual improvements to better serve everyone.

 Currently, our efforts are focused on:

• Adding captions or transcripts to all video content that lacks them.
• Testing and enhancing our website’s compatibility with screen readers and keyboard-only navigation.
• Reviewing and adjusting site colors and design elements to ensure full compliance with contrast and other WCAG 2.2 AA criteria.

 We understand that accessibility is a journey, and we are committed to staying current with best practices and implementing changes that make our site more inclusive.

7. Feedback & Accessibility Support

Your feedback is invaluable in helping us enhance the accessibility of our website. If you experience any difficulty accessing any part of fayessentials.com, if you find an accessibility barrier, or if you need information in a different format, please contact us. We are here to assist and address any issues:

 Email: care@fayessentials.com  (Please use the subject line “Accessibility Support Request” to help us route your inquiry.)

 When you contact us, please provide details about the problem you encountered and the webpage or feature involved. We take these reports seriously and will work quickly to resolve the issue. We aim to respond to accessibility-related requests within 2 business days.

8. Additional Information

For more details about our general policies, please review our Privacy Policy and Terms of Service on our website. These documents include information on our commitments to users and how we operate our services.

We are fully committed to making wellness accessible to all. Accessibility is not just a legal requirement for us, but a core value of the Fay Essentials mission. Thank you for helping us do better by bringing any accessibility challenges to our attention. Together, we can ensure a welcoming, accessible experience for everyone who visits our site.