Last Updated: September 11, 2025 PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. By accessing or using fayessentials.com (the “Site”), purchasing any products, or interacting with Fay Essentials LLC and its approved DBAs “Fay Essentials” and “FAY” (collectively, “Fay Essentials,” “we,” “us,” or “our”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, do not use the Site or purchase our products.

1. Scope & Acceptance

These Terms govern your access to and use of the Site, your purchases, your participation in promotions, and any services we provide. We may update these Terms at any time by posting a revised version on the Site with a new “Last Updated” date. Your continued use after a change constitutes acceptance of the updated Terms.

2. Eligibility & Accounts

You must be at least 16 years old to use the Site or purchase products. The Site and our products are not directed to children under 16. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Privacy

Please review our Privacy Policy, which explains how we collect, use, and disclose personal information. By using the Site, you consent to our data practices described there. [Developer: link to Privacy Policy]

4. No Medical Advice; Referenced Policies

Content on the Site, including blog posts and product information, is for informational purposes only and is not a substitute for professional medical advice. See our Disclaimer for details. [Developer: link to Disclaimer]

5. Intellectual Property & Limited License

All content on the Site (text, graphics, logos, product names, images, videos, icons, software, and other materials) is owned by or licensed to Fay Essentials and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, modify, distribute, display, create derivative works from, or exploit the Site or its content without our prior written consent.

6. User Content; Reviews & Feedback

If you post reviews, comments, photos, or other content (“User Content”), you grant Fay Essentials a worldwide, royalty-free, perpetual, irrevocable, sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You represent that you own or control all rights in your User Content and that it does not violate any law or rights of others. We may remove or modify User Content at our discretion.

7. Prohibited Conduct

You agree not to: (a) use the Site for unlawful purposes; (b) violate any applicable law or regulation; (c) transmit viruses, malware, or harmful code; (d) attempt to gain unauthorized access to any systems; (e) interfere with or disrupt the Site’s operation; (f) misrepresent your identity or affiliation; (g) harvest or collect information about others without consent; or (h) use automated means to access or scrape the Site without permission.

8. Product Information; Availability; Pricing

We strive to present accurate product descriptions, images, and pricing, but errors may occur. We reserve the right to correct any errors and to change or update information at any time without prior notice (including after you submit an order). We may limit quantities or discontinue products at our discretion.

9. Orders; Payment; Taxes

By placing an order, you represent that you are authorized to use the selected payment method and authorize us (or our payment processors) to charge the order total, including taxes, shipping, and any applicable fees. All orders are subject to acceptance and availability. We may decline or cancel an order for any reason, including suspected fraud, pricing errors, or product unavailability. You are responsible for applicable sales, use, VAT/GST, customs, and other taxes or duties, except where we are required by law to collect and remit them.

10. Shipping & Delivery (U.S. & International)

We ship to addresses in the United States and to select international destinations. Shipping options, costs, and estimated delivery times are shown at checkout. Risk of loss and title for items pass to you upon our delivery of the items to the carrier, except where prohibited by law. For international orders, you are responsible for customs clearance, import duties/taxes, and compliance with local laws.

11. International Use & Compliance

Access to products and information may not be legal in some countries or jurisdictions. You are responsible for compliance with local laws in the destination country, including importation and usage rules.

12. Returns, Refunds & Exchanges

Returns and refunds are governed by our Return/Refund Policy. Please review that policy before purchasing. [Developer: link to Return/Refund Policy]

13. Promotions, Coupons & Pricing Errors

Promotions and coupon codes are subject to their stated terms and cannot be combined unless expressly permitted. We reserve the right to modify or cancel promotions at any time. In the event of a pricing error, we may cancel orders placed at an incorrect price and refund any amounts charged.

14. Gift Cards; Loyalty Programs (Future Features)

Gift Cards: If offered, gift cards are non-reloadable, not returnable or refundable (except where required by law), cannot be redeemed for cash (except as required by law), and Fay Essentials is not responsible for lost, stolen, or unauthorized use. Additional terms will apply and will be presented at purchase. Loyalty Programs/Store Credits: If offered, points or credits have no cash value, are not transferable, and may be modified or terminated at any time. Program-specific terms will govern enrollment, earning, redemption, expiration, and termination.

15. Marketing Communications (Opt-In; Opt-Out)

By providing your email address or otherwise opting in, you consent to receive marketing communications from Fay Essentials. You may opt out at any time by using the unsubscribe link in our emails or by contacting us at care@fayessentials.com. Transactional and service communications (e.g., order updates) are not marketing and will still be sent as needed.

16. Third-Party Services & Links

The Site may contain links to or integrate with third-party sites, services, or platforms (including marketplaces and payment processors). We are not responsible for third-party content, policies, or practices. Your use of third-party services is subject to their terms and privacy policies.

17. FDA & Health Disclaimers

Statements on the Site and our product materials have not been evaluated by the U.S. Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before using any dietary supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

18. Disclaimer of Warranties

THE SITE, ITS CONTENT, AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SITE.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAY ESSENTIALS LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR USE OF OR INABILITY TO USE THE SITE OR PRODUCTS; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY; (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION; OR (D) OTHER MATTERS RELATING TO THE SITE OR PRODUCTS.

20. Indemnification

You agree to indemnify, defend, and hold harmless Fay Essentials LLC and its affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site or products.

21. DMCA/Intellectual Property Complaints

If you believe your intellectual property rights are being infringed on the Site, please send a notice to care@fayessentials.com with sufficient detail to identify the material claimed to be infringing and evidence of your rights. We will review and take appropriate action in accordance with applicable law (including the DMCA for U.S. copyright claims).

22. Governing Law; Dispute Resolution; Arbitration

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the products (collectively, “Disputes”) shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. You and Fay Essentials agree to waive any right to a jury trial or to participate in a class action. Arbitration may be conducted via documents-only or telephonically, at your option, unless the arbitrator requires an in-person hearing. Opt-Out: You may opt out of this arbitration agreement by sending written notice to Fay Essentials LLC, 16107 Kensington Dr, #551, Sugar Land, Texas 77479, USA, within 30 days of your first use of the Site after the “Last Updated” date above. If you opt out, or if this arbitration provision is found unenforceable, disputes shall be resolved exclusively in the state or federal courts located in Fort Bend County, Texas, and you consent to personal jurisdiction there.

23. Force Majeure

We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, labor disputes, government actions, pandemics, supply chain disruptions, or failures of utilities or communications.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

25. Severability; Waiver; Entire Agreement

If any provision of these Terms is found unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force. Our failure to enforce any right or provision shall not constitute a waiver. These Terms, together with any policies referenced herein, constitute the entire agreement between you and Fay Essentials regarding the Site and products.

26. Contact

Email: care@fayessentials.com Mailing: Fay Essentials LLC, 16107 Kensington Dr, #551, Sugar Land, Texas 77479, USA

Developer Links (Place in footer/menus):

• Privacy Policy — [Add internal hyperlink]
• Return/Refund Policy — [Add internal hyperlink]
• Accessibility Statement — [Add internal hyperlink]
• Disclaimer — [Add internal hyperlink]